Refund / Return Policy
Our Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to safely and correctly deliver an order.
This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product. If for any reason you receive a delivery in error, you must contact Customer Service on (+6) 010-2767339, through our website or mobile app.
All products and orders must be returned in their original condition. Customers bear all costs associated with the refusal and return of any order if there is no fault on the part of ZapFun. Failure to adhere to the terms and conditions of ZapFun will prohibit any refunds or credits being issued to the Customer.
ZapFun will not be held liable to any financial or physical damages of any kind. For any delivery or meal issues or feedback, please contact our customer service team on (+6) 010-2767339 or send email email@example.com within 7 days of receiving your order. Photos of the meal and / or delivery are required to assist in our investigation.
No refunds, exchange, cancellations or amendments are applicable once payment is processed and completed online.
Shipping / Fulfillment Policy
The client may place an order on the website or mobile app. The process for placing an order is as follows:
- Choose your products and add them to cart
- Validate the contents of the cart
- Provide information regarding the client personal details
- Indicate pick up address, dates and time
- Indicate remarks as well as preferred payment method
- Confirm the order
- Validate payment
The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.
The vendor confirms the order by sending an email/notification with the order number and order details to the email address/number provided by the client. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.